Refund Policy
Last updated: 2026-10-22
Money-back guarantee
You may request a full refund of a Unlock Your Music app subscription payment within 14 days of that payment, for any reason. This applies to both your initial purchase and any renewal charge.
How to request a refund
Email support@unlockyour.music from the address on your Unlock Your Music account, or reply to your Paddle receipt. Please include the transaction reference where possible. We aim to respond within 5 business days.
Merchant of Record
Payments for Unlock Your Music are processed by Paddle.com Market Ltd as the Merchant of Record. Refunds are issued back to your original payment method through Paddle and typically appear within 5–10 business days depending on your bank.
What’s not refundable
- Requests received more than 14 days after the payment date.
- Chargebacks or reversals initiated through your bank without contacting us first.
- Accounts terminated for breach of our Terms.
Cancellation vs. refund
Cancelling a subscription stops future renewals but does not by itself trigger a refund of past payments. To request a refund of the most recent payment, please contact us.
Related pages: Terms & Conditions · Privacy Notice